A private AI for housing teams
Housing runs on documents nobody has time to re-read: the tenancy handbook, the arrears policy, the repairs standard, the allocations scheme, and behind them Universal Credit rules, Awaab's Law, the Renters' Rights Act and the Regulator's standards. The answers exist. Finding the right one, on the phone, with a tenant waiting, is the job.
Noetava trains a private AI on your own policies and whichever public rules you add, so an income officer, a housing officer or a tenant gets the answer in seconds — with the passage it came from, so it can be checked. When the documents don't cover something, it says so instead of guessing.
Ask it something first
This one is trained with Noetava on public UK housing documents: benefits rules, Awaab's Law, the Renters' Rights Act, the Regulator's standards, the Ombudsman's code and Manchester City Council's schemes. Yours would be trained on your own policies as well.
General information from public documents, not professional advice. Please don't type personal details into the demo.
The kind of questions it handles
- “By how much is the housing element reduced for one spare bedroom, and for two?”
- “What must we do before starting possession proceedings for arrears?”
- “Under Awaab's Law, how quickly do we have to investigate damp and mould?”
- “What's the maximum social rent increase from April, and how is it calculated?”
- “Which band does a homeless applicant owed the main duty go into?”
A few examples. It answers whatever your documents cover, in your words.
Train it on anything you have
- Your tenancy handbook, rent and arrears policies, repairs and damp-and-mould standards
- Your allocations scheme, complaints policy and service standards
- The public rules you rely on: Universal Credit and Housing Benefit guidance, Awaab's Law, the Renters' Rights Act, the consumer standards, the Complaint Handling Code
- Council pages your team quotes every day: licensing, support funds, local schemes
A starting point, not a limit. Policies, manuals, contracts, price lists, guides, FAQs, emails, meeting notes, product specs, course material, past answers — as PDFs, Word documents, web pages or pasted text. If your team reads it, it can learn it.
Policies in, tenant data out
Train it on policies, procedures and public documents, never on tenant files or rent accounts. Nothing you upload is pooled, shared or sent to a third-party AI provider; the model runs on Noetava's own infrastructure, operated by a UK company, ICO-registered, under UK GDPR, with a data processing agreement on request.
How it goes live
Try it before you upload anything
The live demo on this site is a housing assistant built from public UK housing documents. Ask it the questions your team gets asked and check the citations.
Add your own policies
Upload the handbook and the policies your officers quote. Training takes minutes, and every answer cites the document it came from.
Put it where the questions are
Give it to the income and housing teams, embed it on your website for tenants, or both. Conversation insights show what people ask and where the documents fall short.
Common questions
Yes. The live demo is a housing assistant built only from public documents — benefits rules, Awaab's Law, the Renters' Rights Act, the Regulator's standards, the Ombudsman's code and Manchester City Council's schemes. Ask it what you'd ask a colleague and check the citations.
Both, if you want both. It answers from whatever it's trained on: your policies plus any public guidance you add. Every answer shows the passage it relied on, and when the documents don't cover a question it says so rather than inventing an answer.
Keep it out. The sensible training set is policies, procedures and public rules, which is all the assistant needs to answer how things work. Whatever you do upload stays yours: never pooled, never used for anyone else's model, never sent to a third-party AI provider, deletable at any time.
Put a private AI to work for your housing team
Upload your documents, train in minutes, and see it answer. 7-day free trial on Starter — no card needed.