A private AI for your online shop
Half of pre-sales chat is the same five questions: how long is delivery, what's the returns window, will this fit, is it in stock, where's my order. Answer slowly and the shopper is gone; answer with a generic bot that guesses, and you own the mistake.
Noetava trains a private AI on your actual policies and product guides. It answers instantly, in your brand, and it answers with your rules — because it learned them, and strict mode stops it inventing new ones.
The kind of questions it handles
- “How long does delivery take, and how much is it?”
- “What's your returns policy on sale items?”
- “How do I choose the right size?”
- “Do you ship internationally?”
- “How do I care for this material?”
A few examples. It answers whatever your documents cover, in your words.
Train it on anything you have
- Shipping, returns and refund policies
- Size guides and product care instructions
- Product FAQs and buying guides
- Warranty and repairs information
A starting point, not a limit. Policies, manuals, contracts, price lists, guides, FAQs, emails, meeting notes, product specs, course material, past answers — as PDFs, Word documents, web pages or pasted text. If your team reads it, it can learn it.
Your policies, answered precisely
A general chatbot improvising about your returns policy is a liability. Your Noetava AI answers from your documents with citations, falls back to your exact wording when it doesn't know, and your content is never pooled or sent to a third-party AI provider.
How it goes live
Upload the policy pages
Shipping, returns, sizing, care — the pages shoppers don't read but ask about.
Train and match your brand
Your logo, your colours, your tone — trained in minutes.
Embed at the moment of doubt
One script tag puts the widget on product pages, where the answer converts the sale.
Common questions
Not out of the box — it answers from your trained knowledge. If you have a developer, the API lets you combine your AI's answers with live order data in your own front end.
The widget is one script tag, which any platform that lets you edit your theme can carry — Shopify and WooCommerce included.
Strict mode. It answers from your uploaded material and shows the passage it used, and when a question falls outside that material it replies with wording you wrote yourself.
Put a private AI to work for your business
Upload your documents, train in minutes, and see it answer. 7-day free trial on Starter — no card needed.